Complaints & Dispute Resolution

Please set out your complaint in writing and send it to:

Please include:

• Your name and contact details
• The address of the property (if applicable)
• A clear description of your concern
• The outcome you are seeking

We will acknowledge receipt of your complaint within 2 working days.

Your complaint will be reviewed by the Director/Licensee. We will investigate the issues raised and provide a written response within 10 working days, outlining our findings and any proposed resolution.

If appropriate, we will attempt to resolve the matter by agreement, which may include clarification, correction, apology, or other reasonable steps.

If you are not satisfied with our response, or if the matter cannot be resolved, you may refer your complaint to the Real Estate Authority (REA).